Return & Refund Policy

At Nurture Origins, customer satisfaction is important to us. Because our products are consumable herbal and nutraceutical wellness products, returns are subject to the conditions below.

1. Return Window

You may request a return or replacement within 15 days of receiving your order.

Requests submitted after the 15-day period may not be accepted.

2. Eligible Returns

A return or replacement may be considered in the following situations:

You received a damaged product.
You received a defective or leaking product.
You received the wrong product.
You received an incorrect quantity.
You received an unopened, unused product in its original sealed packaging, subject to approval.

3. Non-Eligible Returns

Returns are generally not accepted for:

Products that have been opened
Products that have been used or partly consumed
Products damaged after delivery due to improper handling or storage
Products without their original packaging
Requests submitted after the 15-day return period
Change of mind after a consumable product has been opened or used

For hygiene and product-safety reasons, opened or used consumable products cannot generally be returned.

4. How to Request a Return

To request a return or replacement:

Step 1: Contact us within 15 days of receiving your order.

WhatsApp: 0337-3818708

Email: nurtureorigins@gmail.com

Step 2: Provide:

Order number
Customer name
Contact number
Description of the issue
Clear photos of the product
Photos of the packaging
Video evidence where appropriate

Step 3: Our team will review the request and normally respond within 2–3 business days.

Please do not send a product back before receiving return instructions from our team.

5. Replacement

If your return request is approved because of an error, damage, defect, or incorrect product from our side, we may provide a replacement at no additional product or return-shipping cost, subject to product availability.

If a replacement is not available, another appropriate resolution may be offered.

6. Refunds

If a refund is approved, the refund method and processing time will depend on the circumstances of the order.

For Cash on Delivery orders, approved refunds may be processed through a suitable bank transfer or mobile wallet method.

Refunds are generally processed within 7–10 business days after the returned product has been received and inspected, where applicable.

Customers may be asked to provide accurate payment details for processing the refund.

7. Return Shipping

If the return is required because we sent:

The wrong product
The wrong quantity
A damaged product
A defective product

we will cover the applicable return shipping cost, subject to verification.

For other approved return cases, return shipping may be the customer's responsibility.

8. Original Delivery Charges

Standard delivery is currently free across Pakistan.

Where a refund is approved, any separately charged non-standard delivery or additional service cost may be treated according to the circumstances of the order.